Equipment Check-in: Difference between revisions

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(Created page with "Category: Rental OperationsCategory: CurrentRMS == Client Returns == Prior to the client arriving, print out the returns form for the order and ADD it to the clipboard...")
 
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[[Category: Rental Operations]][[Category: CurrentRMS]]
[[Category: Rental Operations]][[Category: CurrentRMS]]
== Client Returns ==
Here is an overview of the process:
Prior to the client arriving, print out the returns form for the order and ADD it to the clipboard in the return column. The return clipboard should have both the (signed) check-out and the returns form for an order.


Note 1: Make sure to use Download as PDF and print that form. Otherwise, there is no pagination and keeping individual sheets with an order is a pain.
# Make sure everything is accounted for.
 
# Any missing or damaged items is noted on #lost-damage-as-used slack channel!
Note 2: Print the return form either the day before, or the morning of the return to ensure the state of the equipment is correct. Printing the return form on the day of the pick-up results in out of date information, and no count in the OUT column.
# Check every single piece of gear for correct functionality
 
When the client arrives for their return, get the order clip-board from the Returns column.


== Client Returns ==
Equipment should be collected to one of the staging areas.
Equipment should be collected to one of the staging areas.


Before the client leaves, they need to sign the return form.  They can elect to wait until we finish inspection, in which case they can get a copy of the return form or they can leave at return.
Before the client leaves, they need to sign the return form.  They can elect to wait until we finish inspection, in which case they can get a copy of the return form or they can leave at return.
'''If equipment is missing and the client will return with it later, make a note in Slack. they still need to sign the sheet.'''


Ask client about ANY bulb burn-out.
Ask client about ANY bulb burn-out.


1. Equipment Count
As each piece of equipment is inspected, they should be Scanned in CurrentRMS
 
=== Order Checkin ===
* Go to order in CurrentRMS, Select the Detail View, Check In Tab, click in the text box
* Scan each items with an Asset Tag
** Inspect each items as you scan it
* For Bulk Items, Select the V menu Checkin item. Enter the # of items returned, # damaged, # lost
 
* If a piece of equipment is damaged, you should use the V menu Checkin and check-in the equipment as damaged
** write a short note on what the issue is.
** Post on the slack channel


For each item on the form, perform a count and write it down on the IN column.
At the end, any piece of equipment that is still booked out means that it has not been returned.
* Use the V menu and mark the equipment as Lost.
* Post on the slack channel
* Let the client know of the missing item.


Be especially diligent with kits to ensure all accessories are returned and none are missing.
Be especially diligent with kits to ensure all accessories are returned and none are missing.


Missing equipment should be noted and flagged immediately.
Once all the order has been processed, double check for any missing gear.  Make sure EVERYTHING has been put on the slack channel.
 
Finalize the order
 
 
'''Take a Picture of any damages and post on slack as a comment.'''


2. Equipment Check
'''Any equipment that is damaged should have a repair tag affixed to it.'''


Inspect the gear & note issues on the form. Pay special attention to the following:
The following sections describe the return procedure for specific equipment.


* OVERHEADS: Take out of bag & inspect for tears, stains, WETNESS
=== Grip Equipment ===
* Flags: Inspected for tears, stains, holes
* Do a visual inspection.
* Lights: Plugged in and tested – If light is burnt, we can charge for burn-out
* Check for bent legs or risers
* Spare Globes: Check for breaks/burnout.  On break we charge
* Electronic: Verify proper operation (monitor, BarTech, Teradek)


Once an item is inspected, a Checkbox is put in the Check column.
=== Flags & Scrims ===
 
* Visually inspect individual Scrims & Flags
3. Post Inspection
* Note any tears or rips


Email a photo of all return form pages to returns@jmlrental.com
=== Overheads ===
We zip tie our overhead bags close so we know if an overhead was used.


Return working equipment to proper location
For still zip tied bags, simply make sure the bag is not wet.
 
For overheads that have been used
 
* Setup a goalpost (speedrail between 2 combo risers)
* Take the Overhead out of the bag and put them on the goalpost
* Inspect for tears, stains and Wetness and note on return form
* If all is well, put rag back in bag, zip tie bag closed and return bag in proper place.
* if rag is dirty, use Simple Green and a rag to attempt to wipe off dirt.
 
 
=== Lights ===
* All lights should be tested for functionality
* check scrims and barn-doors
 
=== Kits ===
* Anything that is in a kit should be inspected closely
* Missing screws, connectors, cables and other small parts
 
=== Monitors ===
* Power Up monitor
* Connect it to a source and make sure everything works


Broken equipment should be tagged and put at repair station.
=== Teradek ===
* Connect transmitter to a source (can use HDMI off AppleTV)
* Connect receiver to a Monitor (can use HDMI Screen in bullpen)
* Use P-Tap cables marked TERADEK and plug in a battery
* Insure antennas are no broken. Tape on Antennas is a RED FLAG.
* Turn on Receiver & Transmitter and insure image is received.


== Radio Returns ==
=== Bartech ===
When a radio kit is returned, we should do the following:
* Connect motor to the receiver
* Connect receiver to battery with P-Tap marked BARTECH
* Turn on BFD, Turn on Receiver
* Make sure that motor turns when using the BFD.
* You might need to adjust calibration.


=== Radio Returns ===
* Turn on all radios and make sure that all individual radios are working on channels 1, 7, 14
* Turn on all radios and make sure that all individual radios are working on channels 1, 7, 14
* Take all the batteries off the radios.
* Take all the batteries off the radios.
* put radios in blue bin
* Put batteries on the charger
* Put batteries on the charger
* Put flat back batteries waiting to charge AROUND the flat back bucket
* Put skinny (1000mAH) batteries waiting to charge on lip of Skinny blue bin.
* Put round back batteries waiting to charge AROUND the round back bucket.
* Put fat (2000mAH) batteries waiting to charge on lip of Fat blue bin
* Once a battery is charged, put it in the appropriate bucket (round back or flat back).
* Once a battery is charged, put it in the appropriate blue bin (round back or flat back).
* Take the Surveillances out, check for damages and clean them
* Take the Surveillances out, check for damages and clean them.
# Take surv out of bag
# Check for damage
# Clean ear piece with paper towel and rubbing alcohol
# Roll and Re-bag (using new bag if necessary).
# Put alcohol wipe in bag and seal.
# Place clean surv in milk crate on walkie shelf
* If Surv is missing ear bud or ear bud is too gross to clean, there are spares on walkie shelf.
 
=== Production Supplies ===
* Coolers need to be air dried and then wiped out with alcohol solution
* Pop ups should be opened and checked for rips/ to make sure they aren't wet
* Make sure director's chairs have back and seat
 
=== Camera ===
*Please note this section is for warehouse check-ins only
*If Camera Tech is present for return, give kit to them and skip this section.
# Do a visual inspection of camera parts
# Make sure correct quantities are present
# Check for obvious signs of damage
# Let client know, that our Camera Tech will test everything tonight, and they will hear from us tomorrow if they find anything.
 
*DO NOT "FINALIZE CHECK IN" ON ORDERS WITH CAMERA GEAR
 
== Post Inspection ==
 
Email a photo of all return form pages (along with any damage photos) to returns@jmlrental.com
 
Return working equipment to proper location
 
Broken equipment should be tagged and put at repair station.
 


== Return Exceptions & Special Cases ==
== Return Exceptions & Special Cases ==
=== Missing Equipment ===
=== Missing Equipment ===
If a client return is missing a piece of equipment and it is not readily available, mark the missing piece on the return. If the client says he’ll return it, we give them 24 hours before we charge.  If it’s missing, we’ll potentially charge the card on file.
If a client return is missing a piece of equipment and it is not readily available, mark the missing piece on the return & '''put a note on the #current-rentals slack channel'''.
If the client says he’ll return it, we give them 24 hours before we charge.  If it’s missing, we’ll potentially charge the card on file.


=== Broken Equipment ===
=== Broken Equipment ===
* If equipment comes back broken:
# Take a picture of damage, put on #current-rentals slack channel with order #
# Make a note on the return sheet, describe damage
# Make note that item was returned damaged in "check in" in current
# If item can be repaired, put on repair shelf with tag indicating what's wrong, if it can't be fixed (or used for parts): trash.


=== Broken Globes ===
=== Broken Globes ===

Latest revision as of 12:55, 10 January 2022

Here is an overview of the process:

  1. Make sure everything is accounted for.
  2. Any missing or damaged items is noted on #lost-damage-as-used slack channel!
  3. Check every single piece of gear for correct functionality

Client Returns

Equipment should be collected to one of the staging areas.

Before the client leaves, they need to sign the return form. They can elect to wait until we finish inspection, in which case they can get a copy of the return form or they can leave at return.

If equipment is missing and the client will return with it later, make a note in Slack. they still need to sign the sheet.

Ask client about ANY bulb burn-out.

As each piece of equipment is inspected, they should be Scanned in CurrentRMS

Order Checkin

  • Go to order in CurrentRMS, Select the Detail View, Check In Tab, click in the text box
  • Scan each items with an Asset Tag
    • Inspect each items as you scan it
  • For Bulk Items, Select the V menu Checkin item. Enter the # of items returned, # damaged, # lost
  • If a piece of equipment is damaged, you should use the V menu Checkin and check-in the equipment as damaged
    • write a short note on what the issue is.
    • Post on the slack channel

At the end, any piece of equipment that is still booked out means that it has not been returned.

  • Use the V menu and mark the equipment as Lost.
  • Post on the slack channel
  • Let the client know of the missing item.

Be especially diligent with kits to ensure all accessories are returned and none are missing.

Once all the order has been processed, double check for any missing gear. Make sure EVERYTHING has been put on the slack channel.

Finalize the order


Take a Picture of any damages and post on slack as a comment.

Any equipment that is damaged should have a repair tag affixed to it.

The following sections describe the return procedure for specific equipment.

Grip Equipment

  • Do a visual inspection.
  • Check for bent legs or risers

Flags & Scrims

  • Visually inspect individual Scrims & Flags
  • Note any tears or rips

Overheads

We zip tie our overhead bags close so we know if an overhead was used.

For still zip tied bags, simply make sure the bag is not wet.

For overheads that have been used

  • Setup a goalpost (speedrail between 2 combo risers)
  • Take the Overhead out of the bag and put them on the goalpost
  • Inspect for tears, stains and Wetness and note on return form
  • If all is well, put rag back in bag, zip tie bag closed and return bag in proper place.
  • if rag is dirty, use Simple Green and a rag to attempt to wipe off dirt.


Lights

  • All lights should be tested for functionality
  • check scrims and barn-doors

Kits

  • Anything that is in a kit should be inspected closely
  • Missing screws, connectors, cables and other small parts

Monitors

  • Power Up monitor
  • Connect it to a source and make sure everything works

Teradek

  • Connect transmitter to a source (can use HDMI off AppleTV)
  • Connect receiver to a Monitor (can use HDMI Screen in bullpen)
  • Use P-Tap cables marked TERADEK and plug in a battery
  • Insure antennas are no broken. Tape on Antennas is a RED FLAG.
  • Turn on Receiver & Transmitter and insure image is received.

Bartech

  • Connect motor to the receiver
  • Connect receiver to battery with P-Tap marked BARTECH
  • Turn on BFD, Turn on Receiver
  • Make sure that motor turns when using the BFD.
  • You might need to adjust calibration.

Radio Returns

  • Turn on all radios and make sure that all individual radios are working on channels 1, 7, 14
  • Take all the batteries off the radios.
  • put radios in blue bin
  • Put batteries on the charger
  • Put skinny (1000mAH) batteries waiting to charge on lip of Skinny blue bin.
  • Put fat (2000mAH) batteries waiting to charge on lip of Fat blue bin
  • Once a battery is charged, put it in the appropriate blue bin (round back or flat back).
  • Take the Surveillances out, check for damages and clean them.
  1. Take surv out of bag
  2. Check for damage
  3. Clean ear piece with paper towel and rubbing alcohol
  4. Roll and Re-bag (using new bag if necessary).
  5. Put alcohol wipe in bag and seal.
  6. Place clean surv in milk crate on walkie shelf
  • If Surv is missing ear bud or ear bud is too gross to clean, there are spares on walkie shelf.

Production Supplies

  • Coolers need to be air dried and then wiped out with alcohol solution
  • Pop ups should be opened and checked for rips/ to make sure they aren't wet
  • Make sure director's chairs have back and seat

Camera

  • Please note this section is for warehouse check-ins only
  • If Camera Tech is present for return, give kit to them and skip this section.
  1. Do a visual inspection of camera parts
  2. Make sure correct quantities are present
  3. Check for obvious signs of damage
  4. Let client know, that our Camera Tech will test everything tonight, and they will hear from us tomorrow if they find anything.
  • DO NOT "FINALIZE CHECK IN" ON ORDERS WITH CAMERA GEAR

Post Inspection

Email a photo of all return form pages (along with any damage photos) to returns@jmlrental.com

Return working equipment to proper location

Broken equipment should be tagged and put at repair station.


Return Exceptions & Special Cases

Missing Equipment

If a client return is missing a piece of equipment and it is not readily available, mark the missing piece on the return & put a note on the #current-rentals slack channel. If the client says he’ll return it, we give them 24 hours before we charge. If it’s missing, we’ll potentially charge the card on file.

Broken Equipment

  • If equipment comes back broken:
  1. Take a picture of damage, put on #current-rentals slack channel with order #
  2. Make a note on the return sheet, describe damage
  3. Make note that item was returned damaged in "check in" in current
  4. If item can be repaired, put on repair shelf with tag indicating what's wrong, if it can't be fixed (or used for parts): trash.

Broken Globes

Burn-Out

Our policy is to not charge for globe burn-outs. However, the client has to be upfront about it!

A burn-out globe put in the spare box and us not being informed means we can send an order out without a working spare. Unacceptable

A missing globe can’t be ascertained as to burn out or breakage.

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