Rental Inquiry & Quotes: Difference between revisions

From JMLWiki
Jump to navigation Jump to search
No edit summary
No edit summary
Line 7: Line 7:
This is the minimal information we need at this point before we can proceed:
This is the minimal information we need at this point before we can proceed:
* Client Contact Info: Name, email, telephone
* Client Contact Info: Name, email, telephone
* Dates of rental: Pick-up date, usage dats, return date
* Dates of rental: Pick-up date, usage dates, return date
* Type of project: Feature, Commercial or Student Production
* Type of project: Feature, Commercial or Student Production
* List of Equipment
* List of Equipment
Line 13: Line 13:
This is probably easier to gather via email than over the phone. The next step is to create a new Opportunity in CurrentRMS
This is probably easier to gather via email than over the phone. The next step is to create a new Opportunity in CurrentRMS


== Create A Quote ==
= Steps to Create a Quote =
[[Create a Quote]] for Step by Step
# [[Create a Quote]]  
 
# [[Add Items to Opportunity]]
=== Fill Out Opportunity Form ===
# [[Email a Quote]]
[[Add Items to Opportunity]]
 
=== Sending A Quote ===
Once all the items have been added to the quote, we need to send it to our potential client.
 
The various forms we use are under the Print section on the right-hand side of the screen.  To generate a quote, we use the JML Quote entries.
 
* JML Quote – NO DAYS contains the total rental cost for each line items, but no per day costs
* JML Quote – Details contains the daily cost for each item in addition to the total cost
 
The one to use depends on the client and situation and if you want to show the daily rate or not.
 
When you select the quote link, you get a quote page with 3 different buttons:
 
[[File:Quote page.png|frame|center]]
 
To send the quote to the prospective client, select Create a discussion.
 
This will open up the add a discussion dialog.
 
Add an appropriate email subject such as “JML Quote for XYZ”
 
We have some pre-defined templates we use as a starting point. These are available from the template pull-down box.
 
[[File:Template pulldown.png|frame|center]]
 
You should start with either 1 – Quote Email – Packet or 2 – Quote Email – Student.
 
The template is substantially similar in content and describes in broad terms what the client needs to fill out once they want to proceed with the order.
 
The template contains 3 links to online forms:
* Project/Client Information (using JotForm) - [https://form.jotform.com/92944304556159 Commercial Version Link] - [https://form.jotform.com/92736575880168 Student Version Link]
* Rental Agreement with Terms & Conditions (using AdobeSign) - [https://jmlrental.na2.documents.adobe.com/public/esignWidget?wid=CBFCIBAA3AAABLblqZhBd-w9gC4XKYs49t6FwgCrZkkuwrCUszV2GEvlyjggXfdn0yOd7OzyD0hOIWF0ktf0* Link]
* Credit Card Authorization (using AdobeSign) - [https://jmlrental.na2.documents.adobe.com/public/esignWidget?wid=CBFCIBAA3AAABLblqZhC9dVDwktuBY7_8iodhlmvAQOxHe1gDpLlu6hQohIvtxSj82hTApNqzTDAwMiniYyE* Link]
 
The Project/Client information form is slightly different if it is a commercial project vs. a student project, but the rental agreement & CCA are exactly the same.
Once the forms are signed, we get an email of their completion. As the template makes clear, all 3 forms must be signed for the rental to proceed. 
 
Here are video walkthroughs of the various forms:
* [https://youtu.be/9WsyCuLVBjo Project Information Form (Student & Commercial)]
* [https://youtu.be/LRAO_mKiNcs Rental Agreement Signature Process]
* [https://youtu.be/oavib3v4xs8 Credit Card Authorization Signature Process]
 
You can edit the text and make it appropriate to the situation.
 
Once the body of the email is ready, you need to select a contact to send the quote to.
 
In the participants section, select Add a new Participant and select the appropriate contact for this quote.  If the contact does not exist in the system, open a new tab and [[Add New Contact]].  You can then come back here and add the participant.
 
[[File:Add participant.png|frameless|center]]
 
Once you are satisfied and the contact has been added, select Create Discussion to send the email.
 
All emails back and forth are tracked in the main opportunity screen, under the discussion section. Note that you have to refresh the browser page for a new Discussion to show up.
 
In addition, under the email, you can see when one of the recipients has read the email with a link to details.
 
If the prospect won't continue with a rental, you need to follow the [[Closing Opportunity]] process.

Revision as of 06:50, 31 March 2020

Rental Inquiry & Quotes is generally handled by the Rental Desk (i.e. Sales).

Handling Rental Inquiry

A potential client contacts us and wants to know how much it will cost to rent equipment. We will need to generate a quote to answer their query.

This is the minimal information we need at this point before we can proceed:

  • Client Contact Info: Name, email, telephone
  • Dates of rental: Pick-up date, usage dates, return date
  • Type of project: Feature, Commercial or Student Production
  • List of Equipment

This is probably easier to gather via email than over the phone. The next step is to create a new Opportunity in CurrentRMS

Steps to Create a Quote

  1. Create a Quote
  2. Add Items to Opportunity
  3. Email a Quote