Equipment Check-in

Client Returns

Prior to the client arriving, print out the returns form for the order and ADD it to the clipboard in the return column. The return clipboard should have both the (signed) check-out and the returns form for an order.

Note 1: Make sure to use Download as PDF and print that form. Otherwise, there is no pagination and keeping individual sheets with an order is a pain.

Note 2: Print the return form either the day before, or the morning of the return to ensure the state of the equipment is correct. Printing the return form on the day of the pick-up results in out of date information, and no count in the OUT column.

When the client arrives for their return, get the order clip-board from the Returns column.

Equipment should be collected to one of the staging areas.

Before the client leaves, they need to sign the return form. They can elect to wait until we finish inspection, in which case they can get a copy of the return form or they can leave at return.

Ask client about ANY bulb burn-out.

1. Equipment Count

For each item on the form, perform a count and write it down on the IN column.

Be especially diligent with kits to ensure all accessories are returned and none are missing.

Missing equipment should be noted and flagged immediately.

2. Equipment Check

Inspect the gear & note issues on the form. Pay special attention to the following:

• OVERHEADS: Take out of bag & inspect for tears, stains, WETNESS
• Flags: Inspected for tears, stains, holes
• Lights: Plugged in and tested – If light is burnt, we can charge for burn-out
• Spare Globes: Check for breaks/burnout. On break we charge
• Electronic: Verify proper operation (monitor, BarTech, Teradek)

Once an item is inspected, a Checkbox is put in the Check column.   3. Post Inspection

Email a photo of all return form pages to returns@jmlrental.com

Return working equipment to proper location

Broken equipment should be tagged and put at repair station.

Radio Returns

When a radio kit is returned, we should do the following:

• Turn on all radios and make sure that all individual radios are working on channels 1, 7, 14
• Take all the batteries off the radios.
• Put batteries on the charger
• Put flat back batteries waiting to charge AROUND the flat back bucket
• Put round back batteries waiting to charge AROUND the round back bucket.
• Once a battery is charged, put it in the appropriate bucket (round back or flat back).
• Take the Surveillances out, check for damages and clean them

Return Exceptions & Special Cases

Missing Equipment

If a client return is missing a piece of equipment and it is not readily available, mark the missing piece on the return. If the client says he’ll return it, we give them 24 hours before we charge. If it’s missing, we’ll potentially charge the card on file.

Burn-Out

Our policy is to not charge for globe burn-outs. However, the client has to be upfront about it!

A burn-out globe put in the spare box and us not being informed means we can send an order out without a working spare. Unacceptable

A missing globe can’t be ascertained as to burn out or breakage.